Woolford & Co Ltd, trading as Wainwrights Estate Agents, is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, maintain, and disclose your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or visiting our website, you agree to the practices described in this policy.
If you have any questions about this policy, you can contact us at:
Woolford & Co Ltd (trading as Wainwrights Estate Agents)
📍 331 Holcombe Road, Greenmount, Bury, BL8 4BB
1. Information We Collect
We may collect personal data from you in a variety of ways, including when you interact with us in person, via our website, by phone, or by email. This information includes, but is not limited to:
• Identity Data: Name, title, date of birth, marital status.
• Contact Data: Postal address, email address, and telephone numbers.
• Financial Data: Bank account details, payment history, credit status.
• Transaction Data: Details about payments to and from you, property purchases, sales, and rentals.
• Marketing and Communication Data: Your preferences in receiving marketing communications from us.
• Technical Data: Internet protocol (IP) address, browser type, and version, time zone setting, operating system, and platform.
• Profile Data: Purchases or orders made by you, your preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website and services.
• Property Data: Photographs, descriptions, valuations, and floor plans related to the properties you are buying, selling, or renting.
2. How We Collect Your Data
We collect data through the following means:
• Direct Interactions: You provide us with data by filling out forms, corresponding by phone or email, visiting our offices, or entering into agreements with us.
• Automated Technologies: We collect data automatically through cookies and similar technologies when you interact with our website (see our Cookie Policy for further details).
• Third Parties: We may receive data about you from publicly available sources or from third parties like mortgage brokers, solicitors, or credit reference agencies.
3. How We Use Your Data
We use your personal data for the following purposes:
• To Fulfil a Contract: To perform the services you request, such as selling or letting your property, purchasing a property, or managing a tenancy.
• To Comply with Legal Obligations: To meet regulatory requirements, including Anti-Money Laundering (AML) obligations, and to maintain records in accordance with The Property Ombudsman (TPO) Code of Practice.
• To Improve Our Services: To enhance our website, services, and customer experiences by analysing data trends.
• To Provide Customer Support: To respond to queries or complaints and manage our relationship with you.
• Marketing Communications: Where you have opted in, we may send you marketing information about our services. You can opt out at any time.
4. Lawful Bases for Processing
We rely on the following lawful bases to process your data:
• Performance of a Contract: Processing is necessary to carry out the services we are contracted to provide, such as marketing your property or facilitating a sale or purchase.
• Legal Obligation: We are required to process certain data to comply with legal and regulatory obligations, such as anti-money laundering laws.
• Legitimate Interests: In some cases, we may process your data where it is necessary for our legitimate business interests and does not override your rights.
• Consent: In cases where we rely on consent, we will seek your clear, informed consent, and you have the right to withdraw this at any time.
5. Disclosure of Your Data
We may share your data with third parties in order to fulfil our contractual and legal obligations, or with your consent. These third parties may include:
• Professional Advisers: Solicitors, surveyors, and financial advisors who assist with your transaction.
• Service Providers: Contractors and service providers who help us deliver our services, such as IT systems and marketing platforms.
• Regulatory Bodies: We may share your data with HM Revenue and Customs (HMRC), law enforcement agencies, or other regulatory authorities where required by law.
We require all third parties to respect the security of your data and to process it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
6. International Data Transfers
We may transfer your personal data outside the European Economic Area (EEA) where necessary. If this occurs, we will ensure appropriate safeguards are in place to protect your personal data in accordance with the UK GDPR.
7. Data Security
We take the security of your personal data seriously and have implemented appropriate security measures to prevent unauthorised access, loss, or misuse of your personal data. This includes restricting access to your data to employees, agents, and contractors who need to know this information for the performance of their duties.
In the event of a suspected data breach, we will notify you and any applicable regulatory authorities as required by law.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The standard retention period for transactional data is six years from the completion of the contract, as required by The Property Ombudsman (TPO) Code of Practice.
9. Your Legal Rights
Under data protection law, you have a number of rights regarding your personal data. These include:
• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: You can ask us to correct any incomplete or inaccurate information.
• The right to erasure: You can request that we delete your data in certain circumstances.
• The right to restrict processing: You can ask us to restrict the processing of your data in specific situations.
• The right to data portability: You can request a transfer of your data to another service provider.
• The right to object: You can object to certain types of data processing, including direct marketing.
• The right to withdraw consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at sales@wainwrighthomes.com. We will respond to your request within one month as required by law.
10. Use of Cookies
Our website uses cookies to track browsing behaviour and personalise your experience. For more information, please see our Cookie Policy.
11. Third-Party Links
Our website may contain links to third-party websites. Please note that these websites have their own privacy policies, and we do not accept responsibility for their content or data handling practices. You are encouraged to review the privacy policies of these websites before providing any personal data.
12. Complaints
If you have any concerns or complaints about our handling of your personal data, please contact us at sales@wainwrighthomes.com. If you are not satisfied with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, at www.ico.org.uk.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and, where appropriate, notified to you by email or via our website.
